Everything your maintenance team does — minus the admin
Built for UK estate and letting agents. Tenants report by app, web, or a call answered by PropServ VoiceLine. AI triages every report and flags compliance risk automatically. And the right contractor gets instructed, invoiced, and paid — while you keep landlords and tenants informed the whole way through.
Built for UK letting agents · Dual-branded tenant & landlord portals · No card required to start
3.2h
Avg. first response
142
Jobs / month
96%
SLA met
Leaking radiator · Flat 3, 9 Elm Court
MarketplaceTrusted by agencies and partners across the UK
Getting started
Live in an afternoon, not a quarter
No lengthy implementation project — invite your team, connect your contractors, and start raising works the same day.
- 01
Set up your account
Invite your team and tenants, then create property records with every detail and document movers and landlords need to see.
- 02
Connect with contractors
Open your properties to our vetted contractor network, or bring your preferred contractors on board and assign jobs in a couple of clicks.
- 03
Manage and grow
Track every works order, keep tenants and landlords in the loop, and scale your portfolio without adding admin headcount.
Platform features
One system for tenants, landlords, and contractors
Replace the inbox-and-spreadsheet shuffle with tools built specifically for property management teams.
Contractor management
A vetted network of reliable contractors for every job, with easy assignment and tracking from first quote to final invoice.
Tenant reporting
Tenants raise reports in seconds and your team reviews and actions them fast — keeping tenants informed and satisfied.
Digital documentation
Every works order, invoice, and compliance document lives in one place — organised, searchable, and always up to date.
Real-time communication
Message tenants, landlords, and contractors in one integrated thread, so everyone stays informed without the email chains.
Comprehensive analytics
Monitor team performance, your property portfolio, and overall operations with detailed, exportable reporting.
Quick contractor quotes
Submit a job to the contractor marketplace and get competitive quotes back fast, for timely, cost-effective repairs.
AI & compliance for agents
The parts of your day AI was built to take off your plate
VoiceLine answers the phone. AI flags the compliance risk. You keep the final say on everything.
PropServ VoiceLine
Give tenants a phone line that answers itself
- A dedicated number for your agency, answered instantly by an AI agent — day or night, no hold music, no voicemail black hole.
- It asks the right follow-up questions, verifies the tenant and property, and gathers everything needed for a complete report.
- Out-of-hours emergencies route straight to your nominated emergency contractor, so nothing waits until Monday.
- Perfect for after-hours support, elderly or less tech-savvy tenants, and any emergency that can't wait for someone to pick up an email.
PropServ VoiceLine
Incoming call · answered instantly
Hi — my boiler's stopped working. No heating since last night.
Sorry to hear that — let's get it sorted. Can I take your name and the property address?
Sarah Mills, Flat 2, 22 Croft Lane.
Thanks Sarah — you're verified. Is the boiler showing an error code?
Report created, triaged & severity-scored — ready for your team in the morning
Compliance & contractor instruction
Every job on the record, every deadline visible
- Digital documentation for every works order and invoice — organised and easily accessible for you, landlords, and auditors alike.
- AI severity scoring and mould detection flag compliance risk automatically, with statutory investigation and remediation deadlines — like Awaab's Law where it applies — tracked from the moment an issue is reported.
- Instruct the right contractor your way: open the job to the market, use your preferred contractor per property, or instruct immediately — with landlord approval and spend limits built into the flow.
- A full audit trail from first report to paid invoice, so you can answer any landlord or regulator question in seconds.
Works order #4821 · Leaking radiator
Audit trailReported by tenant
Mon 08:14 · via app
AI triage: severity 74 · Plumbing
Mon 08:15
AquaFix Plumbing instructed
Mon 09:02
Awaab's Law clock started
Investigation deadline tracked
Landlord approved · £180
Tue 14:20
Invoiced & paid
Thu 16:45
Analytics & reporting
See exactly how your maintenance operation is performing
A customisable dashboard that turns every works order into a data point, so you can spot bottlenecks before they become landlord complaints.
Submission throughput
Track your property submissions with detailed metrics on success rates, time periods, and status breakdowns to optimise your workflow.
Team performance
Monitor individual team member performance with insights on submission success rates, referral fees, and activity levels.
Contractor insights
Identify your top-performing contractors with detailed metrics on job completion, service categories, and average job values.
Visual reporting
Understand your business at a glance with intuitive charts and graphs that visualise key metrics and trends over time.
Status tracking
Monitor the status of all your property submissions with real-time updates and detailed breakdowns by stage in the process.
Financial oversight
Track referral fees, payouts, and financial performance with comprehensive reporting on your agency's revenue streams.
Integrations
Plugs straight into the CRM you already run
No rekeying, no duplicate records. Properties, tenancies, and work orders flow between PropServ and your existing stack automatically.
Alto
Two-way work order sync — tenant reports become Alto work orders and back again, with live documents.
Street
Properties and tenancies stay in sync; tenant reports auto-create maintenance requests in Street.
MRI Software
Property and tenant data synced with your MRI property management system.
Apex27
Search and import properties, contacts, and tenancies straight from your CRM.
iamproperty
Properties, tenancies, and landlords synced straight from iamproperty CRM, with maintenance jobs flowing between both systems.
LettsPay
Works invoices flow into your LettsPay client accounting, with contractor payments handled automatically.
Developer tools
Not on the list? Build your own
A full REST API and webhooks, so PropServ data flows straight into the rest of your property management stack — no rekeying required.
External API
RESTful JSON API
Secure authentication
Bearer token authentication for secure access.
Real-time data
Access submissions, responses, and tenant reports instantly.
Interactive documentation
Comprehensive Swagger UI documentation.
Webhooks
Real-time event notifications
Instant notifications
Receive events as they happen in real time.
Secure & verified
Cryptographic signatures for webhook verification.
Delivery tracking
Monitor webhook delivery status and retry failed attempts.
Ready to integrate?
Connect your property management systems with PropServ's API and webhooks — included on the Ultimate plan.
What agents say
Trusted by lettings and property management teams across the UK
Feedback from agents and property managers running their maintenance on PropServ.
“This service has been super helpful for us as a property management company - thank you very much Sam and Sammy!”
“My company has been using Propserv for sometime now. Alongside our own property management software, it has become an invaluable system to assist us with streamlining the business.”
“PropServ is a great platform for agents, buyers and property managers looking to utilise their time and make their lives/jobs easier.”